Outpatient Guide | Al-Islam Specialist Hospital

OUTPATIENT GUIDE

At Al-Islam Specialist Hospital, we strive to provide a seamless and compassionate outpatient experience grounded in holistic, Islamic healthcare principles.

📌 What Do I Need to Bring for My Visit?

For every outpatient visit, kindly bring the following items:

NRIC or Passport
Appointment card (if available)
Medical benefit card or company Guarantee Letter (if applicable)
Referral letter, medical reports, scans, and X-rays – especially if this is your first visit to our hospital
Personal medication (if you're currently on any treatment)

We recommend bringing these documents for every visit, even if you are a returning patient, to ensure a smooth consultation process.

🏥 What is the Clinic Flow?

Step 1: Appointment Booking

To make an appointment:

📞 Call us at +603-26931007
📲 WhatsApp us at +60193107889 (Customer Service)
📧 Email: upp@al-islamhospital.com.my
Appointment hours: 8:30 AM – 5:00 PM (Monday to Saturday) | GMT +8:00

❗ Important: Please confirm your insurance or corporate coverage before your visit. You may view our panel list or contact our Business Office at +603-26931007 for assistance.

Step 2: On Your Appointment Day

Proceed to the registration counter (located on Ground/1st Floor depending on the clinic).
Submit your appointment card and necessary documents.
First-time visitors should provide their medical reports and scans to the attending nurse.
After your consultation, the nurse will assist you in scheduling any follow-up appointments.
You may settle your bill at the billing counter before proceeding to the pharmacy on the ground floor for medication collection.

🕰️ Clinic Hours

Monday to Saturday: 8:30 AM – 5:00 PM
Sunday & Public Holidays: Closed

💼 Specialist Clinics Available

Gastroenterology / Hepatology
Orthopaedics
Obstetrics & Gynaecology (O&G)
Paediatrics
Rheumatology
Cardiology
Neurology
Nephrology
Dermatology
Hematology / Oncology
Ophthalmology
ENT (Ear, Nose & Throat)
Internal Medicine
Anaesthesiology
General Surgery
Urology
Vascular Surgery
Radiology
Psychiatry
Dental

Please check with our Appointment Counter or website for the specific doctor schedule.

💳 How Do I Make Payment?

Patients can make payment via:

Cash
Credit/Debit Card
Valid Insurance or Company Guarantee Letter

❌ Please note that we do not accept personal cheques, bank drafts, or telegraphic transfers.

🛋️ What Are the Facilities Available at the Waiting Area?

To ensure your comfort while waiting:

Complimentary WiFi
Light refreshments
Reading materials

For patients or visitors who wish to explore, our hospital is located near Kampung Baru, where a variety of eateries and shops are available within walking distance.

🧪 Health Screening Guide

Our Health Screening services are tailored to support preventive healthcare and early detection in line with our commitment to your well-being, physically and spiritually.

📝 What to Do Prior to Your Screening?

Schedule your appointment in advance.
Bring any relevant test results or previous reports.
Fasting (if required):
- 6 to 8 hours of fasting is required for blood glucose, lipid profile, and abdominal scans.
- Drink plain water only; avoid caffeine, alcohol, and heavy meals.
Continue hypertension medications, unless advised otherwise.
Urine samples will be collected on the day.
- For female patients: If menstruating, urine tests may be postponed by 5 days.
Get enough sleep (at least 7–8 hours) before your visit.
Wear comfortable attire that allows easy access to the upper arm and for medical exams.
Avoid wearing heavy jewellery or accessories.

📆 What to Expect on the Day of Screening?

Registration: Present your NRIC/Passport. Submit your insurance or TPA info if applicable.
Our team will assist with insurance claim processes, if required.
Sample Collection: Blood and urine samples will be taken.
Stress Test (if included):
- Wear proper sports shoes and attire.
- Inform your doctor/nurse if you are on medication or experiencing chest discomfort.
Ultrasound (Abdomen & Pelvis):
- Arrive with a full bladder – drink water prior to the test and avoid urination.
Consultation & Report Collection:
- Reports are typically ready within 3–4 hours, depending on the package.
- You may also opt to return for a follow-up consultation on another day.

📍 What to Do After Your Screening?

Follow up on any medical advice or further investigations recommended.
Comply with new medications or treatment plans.
Maintain a healthy lifestyle with balanced nutrition, regular exercise, and adequate rest.
We advise repeating health screenings annually, or more frequently if medically advised.